Legal & policies
Effective 10 November 2026
Loopul is operated by Doublyu Labs. Loopul is software: each shop on Loopul is an independent seller that sells its own goods, sets its own prices and is paid directly by its customers. These documents explain how that works and what each side can expect.
For everyone
- Terms of use — Using the Loopul website and apps, and ordering from shops.
- Privacy policy — What personal data we process, why, who receives it and your rights.
- Account deletion & data retention — How to delete your account and how long each kind of data is kept.
- Cookies & local storage — Why there is no cookie banner.
- Grievance officer — How to complain and how fast we answer.
Orders and payments
- How payments work — Cash, UPI to the shop and online payments — all paid to the shop, never to Loopul.
- Refunds & cancellations — Cancelling an order, changes while packing, refunds.
- UPI payments to shops — Paying a shop’s own UPI ID and how the shop confirms it.
- Payment disputes & refund responsibilities — Who refunds what, and what to do if you disagree.
- Delivery, packaging & other charges — Every charge a shop can add, and what no shop may charge.
- Pricing & MRP — Shops set prices; nothing is sold above MRP.
- How shops and products are ordered — Nearest shops first; sponsored shops are always labelled.
- Delivery & pickup — How pickup and shop delivery work.
For shops
- Terms for shops — Using Loopul to sell: responsibilities, payments, conduct, suspension.
- Subscription & billing terms — Plans, trial, payment, renewal, cancellation and refunds.
- Data sources — Where catalogue information comes from, and its licences.