Account deletion & data retention
Effective 10 November 2026
In this document, “Loopul”, “we”, “us” and “our” mean Doublyu Labs, with its registered office at 2-29, Main Street, Mugachinthala Village, Kondapi Mandal, Prakasam District, Andhra Pradesh 523270, India. We operate the Loopul mobile apps, the website at loopul.in and the Loopul shop console. You can reach us at support@loopul.in or +91 79896 51171.
This page explains how to delete your Loopul account, what is removed straight away, what we must keep and for how long. It supplements our Privacy policy.
1. Deleting your account
- In the app: Account → Delete account. On the web: Delete your account (you confirm with a sign-in code sent to your number).
- Deletion takes effect immediately: your name and saved delivery address are erased, your mobile number is replaced by an irreversible code (so the number can register again as a new account), your roles are removed and you are signed out of every device.
- A shop owner must close the shop first (Account → Close shop & delete account), and a staff member is removed from the shops they work for. This protects the shop's and its customers' records.
2. What we keep, and why
| Information | How long | Why |
|---|---|---|
| Orders and bills (invoices) of a deleted account | For as long as GST law requires them to be kept — under section 36 of the CGST Act, until 72 months after the due date of the annual return for the year they belong to — and any longer period another law requires | They are the shop's legal records; they no longer show your name or number. |
| UPI payment screenshots | Deleted 180 days after the order is finished | Long enough to settle a payment question or dispute. The payment details (time, reference) stay with the order as its payment record. |
| Sign-in codes | 5 minutes, used once | To sign you in. |
| Sign-in sessions | Up to 7 days without use (12 hours for operators), or until you sign out or delete your account | To keep you signed in. |
| Your location when finding nearby shops | Not stored — used for that one search | To list shops near you. |
| Voice entry in the shop app | Never sent to us — recognised on the phone | — |
| Security and access logs | At least 180 days, kept in India (CERT-In directions of 28 April 2022), then deleted | Security, fraud prevention, legal requests. |
| Server backups | Rolling copies kept for a limited period by our database provider, then overwritten | To recover from a failure. Deleted data disappears from backups as they roll over. |
| A closed shop's public listing | Removed as soon as the shop closes | Customers can no longer find, open or order from it. |
| A closed shop's products, prices, photos, banners, offers, logo and published phone number | Cleared six months after the shop closes | Time for questions and disputes about the shop's last orders. Customers' links to the closed shop stay attached to it and are never shown. |
| A closed shop's bills, stock and payment records | As long as tax law requires (as for orders and bills above) | They are the shop's legal records. |
3. Your choices
- You can see and correct your name and address in the app at any time, hide finished orders from your history, and clear your notifications.
- To ask what we hold about you, or to ask us to correct or erase something, write to support@loopul.in or our grievance officer.