Subscription & billing terms

In this document, “Loopul”, “we”, “us” and “our” mean Doublyu Labs, with its registered office at 2-29, Main Street, Mugachinthala Village, Kondapi Mandal, Prakasam District, Andhra Pradesh 523270, India. We operate the Loopul mobile apps, the website at loopul.in and the Loopul shop console. You can reach us at support@loopul.in or +91 79896 51171.

These terms apply to shop owners who use Loopul and form part of our Terms for shops. Shoppers never pay Loopul anything: they pay the shop directly (see How payments work).

1. What you pay for

• Loopul is software for your shop — your online storefront and app orders, billing counter, stock, invoices and reports. You pay for it with a monthly plan, Basic or Growth. The features of each plan and its current price are shown on our website and in the shop console before you pay.
• Prices include GST. We take no commission on your sales and charge no fee on your customers' payments.
• Optional promotions (paid placement near customers) are priced separately and shown before you buy.

2. Free trial

• Every new shop gets a 30-day free trial with all Growth features. No card or other payment details are needed to start it.
• One trial per business. The trial is for a genuine business trying Loopul for the first time. Signing up again with a different phone number, email address or device does not start a new trial for the same business.
• If our records suggest that a new shop is the same business as one that has already had a trial (for example the same GSTIN, the same UPI ID for payments, or the same shop location), we review it before acting. If we conclude it is a repeat trial, we tell you and the shop moves to the rules in section 5; you can reply with information that shows it is a different business, and we review it again.
• When the trial ends without a paid plan, the rules in section 5 apply. Nothing is charged automatically when a trial ends.

3. How you pay

On the web (shop console)

• You pay for one period at a time through a secure payment link. Nothing renews or debits automatically; we remind you before your plan runs out.
• Paying early adds the new period to the end of your current one, so you never lose paid days.
• We issue a tax invoice for every confirmed payment under GSTIN 37APEPU8499Q1ZF. Receipts are under Plans → Receipts.

In the shop app (Google Play or the App Store)

• If you buy a plan inside the Android or iPhone app, it is a subscription sold by Google or Apple, at the same price. It renews automatically at the end of each period until you cancel it in your Google Play or App Store account.
• Google or Apple charges you, issues the receipt and handles refunds for those purchases under their own terms; we cannot refund them ourselves.
• You cannot hold a web plan and an app-store plan for the same period: the app refuses a store purchase while you have more than 7 paid web days left, and the web refuses a plan while an app-store subscription is renewing.

4. Cancelling and refunds

• Web plans: there is nothing to cancel — simply do not pay for the next period.
• App-store plans: cancel in your Google Play or App Store subscriptions; the plan runs to the end of the period you paid for.
• No voluntary refunds once a plan period has started. We do not refund part of a period, an unused period or a first period. This does not take away any refund or other remedy the law gives you — including where we fail to provide the service for a material part of a period you paid for.
• If you are charged twice or charged by mistake, we refund the extra amount in full to the account you paid from, usually within 5–7 working days of you telling us.
• Closing your shop (Account → Close shop) ends your plan; an unused paid period is not refunded except as above.

5. When a plan is not renewed

• A 7-day grace period follows during which everything keeps working.
• After it, only new app orders pause. Your billing counter, stock, invoices, reports, customers' existing orders and all your data keep working; nothing is deleted. App orders resume as soon as you pay.

6. Changing plans and prices

• Moving to a smaller plan than your shop uses (more branches or staff than it allows) asks you to choose what to keep; the rest is paused, never deleted.
• We may change plan prices with at least 30 days' notice in the shop console and by email or notification. A change never affects a period you have already paid for.

7. Taxes

Prices include GST at the applicable rate. Our tax invoice names Doublyu Labs as the supplier. If you are GST-registered, give us your GSTIN in your shop profile so the invoice carries it.

8. Questions

Write to support@loopul.in with your shop name and the payment reference. For a complaint, see our grievance process.