Grievance officer

In this document, “Loopul”, “we”, “us” and “our” mean Doublyu Labs, with its registered office at 2-29, Main Street, Mugachinthala Village, Kondapi Mandal, Prakasam District, Andhra Pradesh 523270, India. We operate the Loopul mobile apps, the website at loopul.in and the Loopul shop console. You can reach us at support@loopul.in or +91 79896 51171.

If you have a complaint about Loopul — about an order or a shop, about content on the platform, or about how we handle your personal data — you can raise it with our grievance officer.

Contact

Boyapati Upendra, Proprietor and Grievance Officer
Doublyu Labs
2-29, Main Street, Mugachinthala Village, Kondapi Mandal, Prakasam District, Andhra Pradesh 523270, India
Email: support@loopul.in
Phone: +91 79896 51171 (Monday to Saturday, 10 am to 6 pm IST)

What to include

• Your name and the mobile number on your account (the last four digits are enough).
• For an order: the shop's name, the order number (for example #1042) and the date.
• What went wrong, and what you would like us to do.

What happens next

• We acknowledge your complaint within 24 hours and give you a reference number.
• We resolve it within 15 days of receiving it, and tell you the outcome and the reasons. If a shop has to act (for example to refund you), we follow it up with the shop and tell you what it did.
• A request to remove unlawful content is acted on within the time the IT Rules set; content that exposes someone's private parts or impersonates them is removed within 24 hours of a complaint.

If you are not satisfied

• Consumer complaints: the National Consumer Helpline (call 1915, or consumerhelpline.gov.in) or a consumer commission (e-daakhil.nic.in).
• Personal data complaints: the Data Protection Board of India, after first raising them with us.
• Content decisions: the Grievance Appellate Committee under the IT Rules (gac.gov.in), within 30 days of our decision.