Delivery, packaging & other charges

In this document, “Loopul”, “we”, “us” and “our” mean Doublyu Labs, with its registered office at 2-29, Main Street, Mugachinthala Village, Kondapi Mandal, Prakasam District, Andhra Pradesh 523270, India. We operate the Loopul mobile apps, the website at loopul.in and the Loopul shop console. You can reach us at support@loopul.in or +91 79896 51171.

Prices and charges on Loopul are set by each shop. This page lists every charge a shop can add to your order and the rules Loopul enforces for them. Every charge is shown in your basket, with its name and amount, before you choose how to pay and place the order, and again on your bill.

1. Charges a shop may add

• Delivery fee — only on delivery orders, if the shop sets one. A shop may make delivery free above an order value; the basket tells you how much more you need.
• Packaging charge — see section 2.
• Minimum order value — not a charge: the shop may not accept app orders below a set item total; the basket says how much is missing.

2. Packaging charge

• A shop may charge one fixed amount for packaging on orders whose item total reaches a value the shop chooses (₹1,000 unless the shop sets another). It is never a percentage.
• Loopul limits it to ₹100 per order, and the shop must say what it covers (for example carry bags, sealed bags, cold packing, boxes or wrapping for breakables). That list is shown to you.
• It is the same whichever way you pay — cash, UPI to the shop or online. It must pay for real packaging and must never be used to recover payment or gateway fees; shops confirm this when they switch it on.
• A shop may waive it above a higher order value. If you add items to an order, the packaging charge can only go down, never up.
• For GST-registered shops, the bill shows the GST included in the packaging charge.

3. What no shop may charge

• No fee for how you pay. Paying in cash, by UPI to the shop or online costs the same: Loopul does not allow a cash surcharge, a convenience fee or a processing fee to be added to your order.
• Nothing above the MRP of a packaged product. See Pricing & MRP.
• No charge that is not shown in your basket before you order.

4. Loopul's own charges

Loopul charges shoppers nothing. Shops pay Loopul a monthly plan (Subscription & billing terms); it is never added to, or taken out of, your payment.

5. Questions or a wrong charge

Speak to the shop first. If a charge was not shown before you ordered, or breaks these rules, write to support@loopul.in or use our grievance process.