Questions about Loopul
Straight answers for shop owners and shoppers. Each links to the full policy where there is one.
For shop owners
What is Loopul?
Loopul is software for neighbourhood shops in India, such as kirana and general stores. It gives a shop its own storefront in the Loopul app where its customers can order, a billing till with barcode scanning, stock and delivery planning, and proper bills. It is operated by Doublyu Labs.
How does Loopul work for a kirana store?
You list the products you sell (from Loopul’s shared catalogue or as your own products), set your own prices, and share your shop’s QR code. Customers who scan it see your shop, your shelves and your prices, and order from you. You pack the order, hand it over or deliver it, and get paid directly. The same app is your billing counter for walk-in sales.
How much does Loopul cost?
Two monthly plans, prices including GST: Basic at ₹299 a month (one shop, one staff member) and Growth at ₹499 a month (unlimited shops and staff, plus report export). Optional paid promotion near customers is priced separately and shown before you buy.
Does Loopul take a commission on sales?
No. Loopul takes no commission on any order and charges no fee on customers’ payments. A shop pays only its monthly plan.
Is there a free trial?
Yes. A new shop gets 30 days with all Growth features, without a card. There is one trial per business: signing up again with another phone number, email address or device does not start a new trial for the same business. Nothing is charged automatically when the trial ends.
How does my shop receive customers’ payments?
Directly. Customers pay you in cash when they collect or receive the order, by UPI to your own UPI ID (you confirm the money arrived in your account), or online through a payment gateway into your own merchant account once the gateway has verified and activated it. Loopul never holds the money.
Can I manage my own catalogue and prices?
Yes. You choose which products to sell, set your own selling price and stock, and can add products of your own with a photo. A price can never be above the product’s MRP; if the pack you sell carries a different MRP, you can record it after confirming it is printed on the pack.
What happens if my plan expires?
A 7-day grace period follows in which everything keeps working. After that only new app orders pause. Your billing counter, stock, bills, reports, existing orders and data keep working and nothing is deleted. App orders resume as soon as you pay.
Is Loopul available now?
Loopul is in pre-launch: the apps are being tested and are not yet listed on Google Play or the App Store. Shop owners can contact us to start early.
For shoppers
How does shopping from local stores on Loopul work?
Scan your shop’s QR code (or open a link the shop sends), browse its shelves, and place an order. The shop packs it; you pick it up or, where the shop delivers, have it delivered in a time window the shop offers.
Who delivers my order?
The shop does. Each shop decides whether it delivers, its delivery times and any delivery fee. A shop may ask a first-time customer to pick up the first order.
Who do I pay, and how?
You pay the shop: in cash, by UPI to the shop’s own UPI ID, or online where the shop has a payment gateway switched on. Loopul does not receive or hold your money.
Are there extra charges?
Only charges the shop sets — a delivery fee or a fixed packaging charge on larger orders — and each is shown with its amount in your basket before you order. How you pay never changes the price: there is no extra charge for cash, UPI or online, and no price may be above MRP.
Who handles cancellations and refunds?
The shop, because the shop is the seller. Online gateway payments are refunded through the gateway to how you paid; for cash and direct UPI, the shop pays the refund itself.
How do I report a payment problem?
First tell the shop from your order screen. If you paid by UPI and the shop says it has not received the money, you can raise a dispute in the app, and also complain through your own UPI app or bank. If it is still not solved, write to our grievance officer.
How do I delete my account?
In the app under Account, or on the Loopul website. Shops keep the bills they are legally required to keep.
Another question? Write to support@loopul.in.