Delivery & pickup

In this document, “Loopul”, “we”, “us” and “our” mean Doublyu Labs, with its registered office at 2-29, Main Street, Mugachinthala Village, Kondapi Mandal, Prakasam District, Andhra Pradesh 523270, India. We operate the Loopul mobile apps, the website at loopul.in and the Loopul shop console. You can reach us at support@loopul.in or +91 79896 51171.

Orders on Loopul are fulfilled by the shop you order from, from its own premises in your neighbourhood. We do not ship goods by courier.

Pickup

• Choose pickup to collect your order from the shop. The app tells you when the order is ready.
• Please collect it within 24 hours of it being ready. See Refunds & cancellations for what happens to an order that is not collected.

Delivery

• Delivery is offered only by shops that choose to deliver, only within the area the shop serves (measured from the shop), and is carried out by the shop's own staff.
• Some shops deliver in time windows (for example “Today, 5–7 pm”). You choose a window when you order; a window closes shortly before it starts or once it is full. The app shows an estimated arrival time once your order is on its way.
• A shop may ask a new customer to pick up their first order before it delivers to them.
• Any delivery fee, the order value above which delivery is free, any packaging charge (a fixed amount for real packaging on bigger orders, with what it covers) and any minimum order value are set by the shop and shown in your basket before you place the order.
• Please give an accurate address and map pin and be reachable on your phone; the rider can see your number only while your delivery is on its way.
• If a delivery cannot be completed, the shop will contact you. If the shop cancels the order, any online gateway payment is refunded in full automatically; money paid by UPI straight to the shop is refunded by the shop.

Questions

The shop is quickest for anything about a delivery — its number is on your order. Otherwise write to support@loopul.in.